Juan Carlos Fouz

IZO Group. Madrid (CEM - Customer Experience Management)
CEO (1997-Today). España, Brasil, México, Colombia, Venezuela, Chile y Portugal. Corporate customers like Telefónica, Itau, Telmex, Citibank, SCH, Vodafone, Orange, Endesa, Iberdrola

Resolve. Sao Paulo (credit management services)
CEO (2010- Today)

UniCli - Universidade do Cliente. Sao Paulo (education and professional development)
CEO (2010- Today)

Diario Crítico de la Economía, Madrid (on line economic journal)
CEO (2009- Today)

Customer Top, Madrid (Home Shoring services business)
Board Member (2009- Today).

Argonauta Serving The Net, Madrid (Research and service provider for web testing)
Board Member (2007- Today).
General Manager (2000-2007)

IdeA telemarketing, Madrid (CRM at IBERDROLA group)
Quality Management Director (1.996-1.997)

CMU, San Pablo Madrid (Colegio Mayor Universitario adscrito a la Universidad Complutense de Madrid)
Subdirector (1.993-1.94.

Education
IESE Business School. Universidad de Navarra. Madrid
PDG. General Manager Program. 2005
IADE, Instituto Admón de Empresas, Universidad Autónoma, Madrid
Master Business Administration. PDD. 2002
Speciality: International Management

Universidad San Pablo CEU, Madrid
Law Degree, 1989-1.994

Activities:
• Teacher at ICEMD. ESIC Business School Madrid.
• Founder and Vice President at AIAREC (Asociación Iberomericana de Relación Empresa Cliente)
• Board Member at AEECCC (Asociación Española de Expertos Centros de Contacto con Clientes)
• Member at Observatorio del Notariado para la Sociedad de la Información
• Member at Cámara de Comercio e Industria España-Israel
• Member at ISO Pan-Europen Committee CEN/BTTF 182
• Member at Club Madrid Zurbarán de Rotary International
• Usual speaker about CEM, CRM, Social Media, customer management at Europa and America
• White papers and articles witter at different special media